Your NOW Money balance is in the NOW Money app. Open it, log in, and your current balance and transaction history are there straight away. There’s no need to visit an ATM just to see what’s left, which is the main difference from a traditional WPS payroll card.
NOW Money is a mobile bank account your employer pays your salary into, with a debit card attached. Everything about the balance, the card and statements runs through the app, so most balance problems come down to app access.
NOW Money balance details
| What you want | Where to find it |
|---|---|
| Current balance | App, after login |
| Transaction history | App, under your account activity |
| Account statement | Account > Download account statement > select date |
| Card PIN | Account > manage card > card pin |
| Lock a missing card | Account > manage card > lock card |
| Customer support | 600 566900, 7 days a week, 9am to 9pm |
Check your balance step by step
- Open the NOW Money app on your phone.
- Log in with your details.
- Your current balance shows on screen, and your transaction history, including the salary credit, is in the app too.
The app also sends a notification when a payment arrives, so a salary credit shows up without you checking. The account has no minimum balance and is free to use.
Download a statement
A statement is useful for a visa application, a rental agreement, or simply checking last month’s spending.
- Go to Account.
- Tap Download account statement.
- Select the date range you need.
Getting an account in the first place
You can’t open a NOW Money account on your own. Your employer has to use NOW Money’s payroll service and pay your salary into the account. When they sign up, the NOW Money team helps you download the app, register and activate your card. You’ll need your Emirates ID and you’ll record a short selfie video to confirm your identity.
Activating the card is done in the app, under Card Settings > activate card.
Balance at an ATM or in a shop
The NOW Money debit card works at ATMs, in shops and online. An ATM will show your balance with your card and PIN, but the app shows the same figure without a trip, so use the ATM for cash rather than balance checks.
If you forget your PIN, look it up in the app under Account > manage card > card pin before you try an ATM.
When the card or balance doesn’t look right
Work through these before calling:
- Card declined. Check you have enough balance, that you haven’t locked the card by accident, and that you’re using the right PIN.
- Online payment refused. Make sure the website accepts debit cards and that what you’re buying is allowed in the UAE.
- Card lost. Lock it in the app under Account > manage card > lock card. If you find it, unlock it the same way.
- Card stolen or gone for good. Go to Account > manage card > report lost or stolen > order a new card. A replacement arrives within 2 to 4 working days.
- Card damaged. Call support on 600 566900 for a replacement.
If none of that fixes it, call 600 566900, 7 days a week from 9am to 9pm.
Can’t log in after changing phones
After you reset your phone or move to a new one, the app may not let you log in, even though the card still works. Contact NOW Money customer support on 600 566900 to get access back.
You can change your password or mobile number yourself in the app, but you’ll need your Emirates ID to verify it. To update an expired Emirates ID, open settings at the bottom of the app home page and go to the Accounts section.
Salary not in the balance
If payday has passed and the app shows no credit, the salary hasn’t been sent to NOW Money. Your card provider can’t credit money your employer hasn’t paid. Ask your employer for the payment date, and if the delay goes on, the steps for a salary not received in the UAE case apply. Other payroll cards, such as the C3 card balance check, work differently, so check which provider your employer uses.
FAQ
How do I check my NOW Money balance?
Open the NOW Money app and log in. Your current balance and transaction history show immediately.
What is the NOW Money customer care number?
600 566900. Support is available 7 days a week, from 9am to 9pm.
Can I check my NOW Money balance without the app?
The card works at ATMs, where you can see your balance with your card and PIN. The app is the main way to see the balance and transactions.
How do I get a NOW Money statement?
In the app, go to Account, then Download account statement, and select the date.
Why can’t I log in to NOW Money after resetting my phone?
Call NOW Money support on 600 566900 to regain access to the app.
Keep your account working
- Keep the app installed and know your login details.
- Save 600 566900 in your contacts.
- Lock the card in the app the moment it goes missing.
- Update your Emirates ID in the app before it expires.
More payroll card and bank guides are on the UAE bank balance & salary check page.
