National Bank of Fujairah doesn’t publish an SMS code for balance requests. Your three working options are the NBF Direct app or online banking, the call centre on 600 565551, and any NBF ATM, which gives a balance or a mini statement.
Pick by what you’re trying to find out. A quick figure is fastest at the ATM or in the app. A question about a missing credit or a card you can’t see belongs on the phone.
NBF balance check quick details
| Method | Best for | What you need |
|---|---|---|
| NBF Direct app | Accounts, credit cards, recent transactions | NBF Direct login |
| NBF Direct online banking | Weekly review and statements on a larger screen | NBF Direct login |
| Call centre 600 565551 | Disputed or missing transactions, card issues | Account or card details |
| NBF ATM | Balance enquiry and mini statement | Card and PIN |
NBF Direct app & online banking
Download the NBF Direct app from the App Store or Google Play and log in with your NBF Direct details. Biometric login means you don’t type a password each time. Your accounts and credit cards appear with their balances, and the app also handles transfers within NBF and to other banks, utility bills for Etisalat, DEWA, FEWA and SEWA, and scheduled transfers.
NBF Direct internet banking shows the same accounts in a browser. NBF asks customers to log in at least once a week and review their account activity, and to set up account alerts by SMS or email so every movement on the account reaches them without asking.
When the app isn’t enough
The app shows what has posted. A credit card transaction you don’t recognise, or a deposit you were promised that hasn’t appeared, needs a person. Call the bank straight away rather than waiting for it to settle.
By phone on 600 565551
Call 600 565551 inside the UAE or +971 4 815 7555 from abroad. The call centre handles balance and account queries and is the number NBF gives for reporting changes or transactions you didn’t make.
Have your account or card number ready, and call from the mobile number registered with NBF so verification is quicker.
At an NBF ATM
Every NBF ATM listed on the bank’s locator offers balance enquiry and mini statement alongside cash withdrawal and PIN change. The mini statement is the more useful of the two on payday, because it shows whether the salary credit itself has posted.
NBF machines sit well beyond its branches, including in Lulu Exchange outlets in Dubai, Abu Dhabi, Ajman, Sharjah and Ras Al Khaimah, and at Fujairah government buildings such as the municipality and the court. Another bank’s ATM in the UAE also shows your balance, but that bank may charge for it. Those charges follow the usual ATM balance check in UAE rules.
At a branch
NBF branches open Monday to Thursday and Saturday, mostly 8am to 3pm, and Friday 7:30am to 12:30pm. Smaller Fujairah branches such as Masafi, Qidfah and Tawian close at 1pm. A branch visit makes sense only when you need a stamped statement or a balance letter, not for a simple balance.
NBF balance methods compared
- App: the full picture, including cards and transaction detail. Needs an NBF Direct login and a working phone.
- ATM mini statement: no login needed, works with just the card and PIN, but shows only recent entries.
- Call centre: the only route for disputes and missing payments, and the slowest for a plain balance.
If a salary or transfer is missing
Check the mini statement or the app’s transaction list first. If a salary hasn’t arrived, the issue is usually upstream with the employer, and a salary not received in the UAE case has its own process. A payer abroad needs the NBF SWIFT code and your IBAN, and their payment confirmation is the first thing NBF will ask for.
FAQ
How do I check my NBF account balance?
Use the NBF Direct app or online banking, an NBF ATM, or call 600 565551. NBF does not publish an SMS balance code.
What is the NBF customer care number?
600 565551 inside the UAE and +971 4 815 7555 from outside the UAE.
Can I get a mini statement from an NBF ATM?
Yes. NBF ATMs offer balance enquiry and mini statement, along with withdrawals and PIN change.
Does NBF send SMS alerts?
Yes. NBF account alerts can be delivered to your mobile or email, and the bank recommends setting them up to keep track of every transaction.
What to do next
- Install NBF Direct and turn on biometric login.
- Switch on SMS or email account alerts so you see credits as they post.
- Use an NBF ATM mini statement if you can’t get into the app.
- Call 600 565551 the same day if you spot a transaction you didn’t make.
Other UAE banks’ balance methods are on the UAE bank balance check hub.
