Open the HSBC UAE app, log in with your 6-digit mobile PIN, Face ID or fingerprint, and every HSBC account you hold appears with its balance, including accounts in other countries. That’s the fastest HSBC UAE balance check, and it works around the clock.
If you’d rather call, the hours changed recently. Since 1 October 2026, HSBC UAE’s contact centres and live chat run from 8am to 8pm UAE time, 7 days a week for Personal Banking and Advance customers. Premier and Private Bank lines stay open 24/7.
Ways to check an HSBC UAE balance
| Method | Hours | What you need |
|---|---|---|
| HSBC UAE app | 24/7 | Registered device and mobile PIN or biometrics |
| Online Banking | 24/7 | Online Banking login |
| Automated phone banking | 24/7 | Phone Banking Number and PIN, or Voice ID |
| Phone banking agents | 8am to 8pm (Personal and Advance) | Same verification |
| ATM | Machine hours | Debit card and PIN |
In the HSBC UAE app
- Log in with your 6-digit mobile PIN, Face ID or fingerprint, on your registered device.
- All your local and global HSBC accounts show with their balances on one screen.
- Select an account or credit card to see its transaction history.
- Pull down the activity drawer for other account information.
The app shows the last 4 months of account transactions and 12 months of credit card and loan transactions. For anything older, use Online Banking statements.
You can only log in on a device you’ve registered. To check or remove registered devices, go to Profile > Manage Devices. A removed device can no longer log in.
Online Banking
HSBC Online Banking shows both your ledger balance and your available balance for current accounts and credit cards. The available balance is what you can spend right now. It drops below the ledger balance when card payments are on hold and haven’t posted yet.
Phone banking
| Customer type | In the UAE | From abroad |
|---|---|---|
| Personal Banking | 600 55 4722 | +971 4 228 8007 |
| Advance | 600 55 4722 | +971 4 228 8007 |
| Premier | 800 4320 |
Before HSBC gives you any account information, you verify yourself in one of two ways:
- Voice ID, which uses your voice as the password
- Your 10-digit Phone Banking Number and 6-digit PIN
Once verified, you can check your balance, move money between your accounts, pay bills, request a statement and cancel a card.
Set up Voice ID
- Call 800 VOICE (86423).
- Verify yourself with your phone banking PIN.
- Say “My voice is my password” up to 5 times to create your voiceprint.
Skip security questions with an in-app call
If you’re logged in to the app, you can call without repeating your security details. Go to Profile > Contact us > Call us, choose your language and topic, check the estimated wait time, and tap Call.
At an ATM
Insert your HSBC debit card, enter the PIN and choose balance enquiry. Other UAE banks’ ATMs also accept the card for a balance check, though the owning bank may charge for it.
When the balance doesn’t add up
- Ledger and available balances differ. A card payment is usually pending and posts once the merchant completes the charge.
- A transaction you don’t recognise. Cancel the card through phone banking and order a replacement.
- Salary missing. If no credit shows after payday, the money hasn’t reached HSBC. A salary not received in the UAE case has a set MOHRE process.
FAQ
What is the HSBC UAE phone banking number?
600 55 4722 in the UAE or +971 4 228 8007 from abroad for Personal Banking and Advance. Premier customers call 800 4320.
What are HSBC UAE contact centre hours?
From 1 October 2026, contact centres and live chat for Personal Banking and Advance run from 8am to 8pm UAE time, 7 days a week. Premier and Private Bank remain 24/7.
How many months of transactions does the HSBC UAE app show?
The last 4 months of account transactions and 12 months of credit card and loan transactions.
Can I see my HSBC accounts in other countries in the UAE app?
Yes. The app shows your local and global HSBC accounts and their balances on one screen after you log in.
How do I set up HSBC Voice ID?
Call 800 VOICE (86423), verify with your phone banking PIN, and say “My voice is my password” up to 5 times.
Next steps
- Register your phone in the HSBC UAE app and turn on Face ID or fingerprint login.
- Set up Voice ID so phone calls don’t need your PIN.
- Plan calls to agents between 8am and 8pm if you’re a Personal or Advance customer.
HSBC transfer details are on the HSBC UAE SWIFT code page, and other banks are on the UAE bank balance & salary check page.
